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Privacy policy

Privacy Policy

Last updated: 28 May 2025

Who We Are

MUNLER ("we", "us", "our") is a UK-based homeware brand operating at munler.co.uk. We are the data controller responsible for the personal data we collect about you. This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For any privacy-related queries, contact us at info@munler.co.uk.

Data We Collect

Information you provide directly

  • Identity data: name, title
  • Contact data: email address, postal address, phone number
  • Transaction data: details of products purchased and payment records (we do not store full card details)
  • Account data: username and password if you create an account
  • Communications data: messages sent via our contact or trade enquiry forms
  • Marketing preferences: your opt-in choices for email marketing

Information collected automatically

  • Technical data: IP address, browser type, device identifiers, operating system
  • Usage data: pages visited, time on site, referring URLs
  • Cookie data: see our Cookie section below

How We Use Your Data

We process your personal data on the following legal bases:

Contract performance

To process and fulfil your orders, send order confirmations and delivery updates, handle returns and warranty claims, and respond to customer service enquiries.

Legitimate interests

To improve our website and products, prevent fraud, administer our trade programme, and send service-related communications about your purchases.

Consent

To send you marketing emails and promotional content about MUNLER products and collections. You may withdraw consent at any time by clicking "Unsubscribe" in any marketing email or by contacting us directly.

Legal obligation

To comply with our legal obligations including tax and accounting requirements, and to cooperate with regulatory authorities where required.

Sharing Your Data

We do not sell your personal data. We share it only where necessary:

  • Payment processors: Stripe and/or Shopify Payments process card transactions. They are PCI DSS compliant and act as independent data controllers for payment processing.
  • Delivery partners: Royal Mail and other couriers receive your name and delivery address to fulfil orders.
  • Email platforms: Our email marketing provider (e.g. Klaviyo) processes subscriber data on our behalf under a data processing agreement.
  • Analytics providers: Google Analytics processes anonymised usage data to help us understand site performance.
  • Legal authorities: Where required by law or to protect our legal rights.

Data Retention

We retain your personal data only for as long as necessary for the purposes set out in this policy:

  • Order and transaction records: 7 years (HMRC requirements)
  • Customer account data: for the duration of your account plus 2 years after closure
  • Marketing consent records: until you withdraw consent plus 2 years
  • Warranty and claim records: for the warranty period plus 2 years

Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Right of access: Request a copy of the personal data we hold about you
  • Right to rectification: Request correction of inaccurate or incomplete data
  • Right to erasure: Request deletion of your data in certain circumstances
  • Right to restriction: Request that we restrict processing of your data
  • Right to data portability: Receive your data in a structured, commonly used format
  • Right to object: Object to processing based on legitimate interests or for direct marketing
  • Rights related to automated decision-making: We do not make solely automated decisions that significantly affect you

To exercise any of these rights, email info@munler.co.uk. We will respond within one month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

Cookies

We use cookies and similar technologies to operate our website, remember your preferences, and understand how visitors use our site. Cookies we use include:

  • Essential cookies: Required for the website to function, including cart and session management
  • Analytics cookies: Google Analytics cookies to measure site traffic and usage (anonymised)
  • Marketing cookies: Used to track campaign performance; only set with your consent

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects when it was last revised. Significant changes will be communicated to registered customers by email.